a) at most 960 ml
Let X be the volume of liquid in a particular bottle, then we want to find P(X <= 960). We first need to transform from X to Z (to the standard normal distribution) so that we can use the tables.
Z = (X - mu)/sigma, where mu is the mean and sigma is the standard deviation.
Therefore:
P(X <= 960) = P(Z <= (960 - mu)/sigma) = P(Z <= (960 - 955)/5) = P(Z <= 1)
If we look this up in the cumulative table, we will find that P(Z<=1) = 0.84134.
b) more than 946ml
We want to find P(X > 946), and again we need to transform this to the standard normal distribution.
P(X > 946) = P(Z > (946 - 955)/5) = P(Z > - 1.8) = P(Z <= 1.8)
If we look this up in the cumulative table, we find P(Z <= 1.8) = 0.96407.