There are two solutions here which must be found. Both 2 red pens and 2 black pens being selected.
First the red pensIf the total number of pens is 11 and number of red pens is 3, the probability of selecting a red pen on the first try is 3/11.We then remove one of the red pens and one of the total pens from the fraction,the probability of selecting a second red pen is now 2/10.We then find the probability of these two events happening in sequence by multiplying both probabilities,3/11 x 2/10 = 6/110
Repeat for the black pensIf the total number of pens is 11 and number of black pens is 8, the probability of selecting a black pen on the first try is 8/11.We then remove one of the black pens and one of the total pens from the fraction,the probability of selecting a second black pen is now 7/10.We then find the probability of these two events happening in sequence by multiplying both probabilities,8/11 x 7/10 = 56/110
The total probability is then found by adding up all of the possible solutions, which in this case is 6/110 + 56/110 = 62/110
62/110 is our answer and can be simplified to 31/55.