You are the owner and head vet of a large animal practice. You employ multiple vets in addition to a couple of receptionists. While the practice has generally been quite successful, with more and more farms closing nearby you are starting to struggle to m

The first thing I would want to do is ask my employee what happened at the farm from her perspective and what she thinks went wrong. I would also want to ask her why she felt she was treated wrongly and what she thinks could be done to resolve the situation. I would then want to call the farmer and ask him what happened from his perspective, what he thinks went wrong, why he thinks it went wrong, and what he thinks could be done to fix the situation. By talking to both parties and getting their perspectives, I could asses what happened at the farm and a possible resolution for the issue. Perhaps there was a simple misunderstanding that can be easily worked out. If the problem is more complex however, I would want to ask the farmer if he would be comfortable with another vet coming to the farm, and I would want to make sure the previous vet is alright with this as well, as I wouldn't want to cause her to feel like her job was being threatened. Alternatively, I could suggest having the previous vet come back to the farm with supervision from me so I could observe what was going on. If this was decided upon, I would, of course want to make sure my employee was comfortable with this decision as I want to make sure she feels comfortable and safe at work. If we could not come to a resolution with the farmer and the my employee continued to feel abused, I would have to discontinue our working relationship with this farmer. While I have a responsibility for the financial well-being for my clinic, my first priority is protecting my employees and making sure they have a safe work environment.0