Describe a time where you faced a difficult or challenging situation and how you dealt with it.

To answer such a question on the spot, a framework, known as the STARR framework, should be utilised. This is the best way to show self-reflection. S: Firstly, describe the Situation you faced. For example: Whilst captaining my hockey team, two members of the team had an argument before a game and refused to co-operate with each other. T: Then, describe the Task at hand. For example: As I was the captain of the team, it was my responsibility to talk to my peers and diffuse the situation. These people were both my friends and I didn't want to create bad terms with either of them. A: Describe the Action that you took. For example: I asked both girls to take five minutes to cool off and then we discussed the situation privately. I asked them to see how this argument could affect the game we were about to play, which we had all been training hard for. They were encouraged to discuss the argument, one at a time, with no interrupting, by describing how they were feeling rather than accusing each other. R: Discuss the Result of this action. For example: whilst they did not completely make up, they were more inclined to see each other's points of view, and were willing to co-operate with each other. The team played a lot better as a result.R: Reflect on this situation. For example: This was a test of my leadership and professionalism. I was required to remain neutral and calm, which lead to a good outcome.